Account Deletion Policy

Sri Lanka Real Estate allows all registered users — property owners, agents, developers, and buyers — to permanently delete their account at any time. This policy explains the deletion process, its effects, and how your data is handled after deletion.

1. Who Can Request Account Deletion

Any registered user with an active or inactive account may request deletion, including:

• Private property owners (FSBO listers)
• Real estate agents and agency account holders
• Property developers and their team members
• Buyers and renters registered on the platform

For developer portals with team members, only the Developer Owner can delete the company account. Individual team members (Admins, Agents, Viewers) can delete their own personal profiles without affecting the company account.

2. How to Request Deletion

Account deletion can be initiated through any of the following methods:

A. Self-service (recommended)

Log in to your account, navigate to Settings > Account > Delete Account, and confirm the action. A one-time verification code will be sent to your registered mobile number or email address before deletion proceeds.

B. Email request

Send a deletion request from your registered email address to info@srilankarealestate.lk with the subject line "Account Deletion Request". Include your full name and registered phone number for verification. We will process your request within 7 business days.

C. WhatsApp or phone

Contact us at +94 11 258 9039 during business hours (9:00 am – 5:00 pm IST, Monday to Friday). Identity verification is required before processing.

3. What Happens When You Delete Your Account

Immediate actions (within 24 hours):

• Your account becomes inaccessible and you will be logged out of all sessions.
• All active listings are immediately unpublished and removed from public search results.
• Your profile information is removed from all publicly visible pages.
• New leads will no longer be accepted for your listings.

Data retention period (12 months):

Following deletion, we retain certain data for a period of 12 months to:

• Allow account recovery if the deletion was made in error (recovery requests must be made within 30 days).
• Meet legal and regulatory obligations under applicable Sri Lankan laws.
• Resolve outstanding disputes, enforce our Terms and Conditions, or comply with a legal hold.
• Process any pending refunds or final billing statements.

After 12 months:

All remaining personal data is permanently deleted or irreversibly de-identified. This includes contact details, uploaded documents, and listing history. Anonymised transaction records may be retained for platform analytics.

4. Data That Cannot Be Deleted Immediately

Some information may be retained beyond the standard retention period where legally required:

• Financial transaction records and payment receipts — retained for a minimum of 7 years to meet Sri Lankan financial recordkeeping obligations.
• Communications that form part of an active legal dispute or regulatory inquiry.
• Aggregated, anonymised analytics data that cannot be used to identify you personally.

5. Effect on Active Subscriptions and Paid Plans

• Deleting your account does not automatically trigger a refund of any paid listing fees or subscription charges.
• Remaining listing plan days are forfeited upon account deletion.
• Any pending PayHere payment disputes must be resolved before account deletion is finalised.
• Developers on monthly subscription plans should cancel their subscription before requesting account deletion to avoid further billing.

6. Lead Data and Buyer Inquiries

Buyer leads that were submitted to your listings prior to deletion are handled as follows:

• Buyers who submitted inquiries retain a record of their own messages in their account.
• Your personal contact details are removed from these lead records.
• Buyers are notified that the listing is no longer active.

7. Third-Party Integrations

If you connected your account to third-party services (Google, Facebook, or external CRM systems via API key), deleting your account will revoke all associated API tokens and OAuth authorisations. You should also disconnect the integration from the third-party service's settings.

8. Account Recovery

If you change your mind within 30 days of deletion, you may contact us at info@srilankarealestate.lk to restore your account. After 30 days, account recovery is not possible and you would need to register a new account.